Shipping Information

We are committed to delivering your order quickly and safely. All orders are carefully packaged and shipped with trusted carriers to ensure your items arrive in perfect condition.

We offer multiple shipping options to suit your needs, from standard delivery to express shipping for urgent orders.

We currently ship to the following regions:

• Domestic: All addresses within Hong Kong
• International: United States, Canada, United Kingdom, European Union, Australia, Japan, Singapore, and select other countries

If your country is not listed, please contact us to check if we can arrange shipping to your location.

Orders are typically processed within 1-3 business days after payment confirmation.

During peak seasons or promotional periods, processing may take up to 5 business days. You will receive an email confirmation once your order has been dispatched with tracking information.

Please note: Processing time does not include shipping time.

Estimated delivery times from dispatch:

• Hong Kong: 2-4 business days
• Asia Pacific: 5-10 business days
• North America: 7-14 business days
• Europe: 7-14 business days
• Rest of World: 10-21 business days

These are estimates and may vary depending on your location and customs clearance. Express shipping options are available at checkout for faster delivery.

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Free Shipping: We offer complimentary standard shipping on all orders over HKD 800 within Hong Kong and HKD 2,000 for international orders.

For orders below the free shipping threshold, standard shipping rates apply. Express and priority shipping options are available for an additional fee.

Once your order ships, you will receive a shipping confirmation email with a tracking number and a link to track your package.

You can also track your order by logging into your account and viewing your order history. Tracking information is typically updated within 24-48 hours of dispatch.

If you have any questions about your shipment, please contact our customer service team with your order number.

While rare, delays can occur due to customs processing, weather conditions, or carrier issues.

If your order has not arrived within the estimated delivery timeframe, please:

• Check your tracking information for updates
• Contact the shipping carrier directly using your tracking number
• Reach out to our customer service team if your package is significantly delayed or appears lost

We will work with you and the carrier to resolve any shipping issues as quickly as possible.

Please ensure your shipping address is complete and accurate before completing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you need to update your shipping address after placing an order, please contact us immediately. We can only modify the address before the order has been dispatched.

Returned packages due to incorrect addresses may be subject to additional shipping fees for redelivery.